Each month, our team curates a selection of key highlights from the banking and insurance world.
In this 37th edition: a concise roundup of regulatory updates, ecosystem trends, and technological breakthroughs shaping the industry.
A focused briefing designed to get straight to the point, read it, share it, and don’t miss out!
Regulatory | The ACPR requires regular monitoring of contracts starting December 31, 2025
The ACPR (Autorité de Contrôle Prudentiel et de Résolution) has issued a recommendation stating that, from December 31, 2025, distributors (insurers and brokers) will be required to ensure regular monitoring of the suitability of insurance contracts to their clients’ situations. This obligation strengthens the duty of advice and aims to protect consumers by adapting coverage to life changes.
Key takeaways:
Regular monitoring becomes mandatory for all types of contracts. While the recommendation initially focuses on life insurance, the ACPR encourages its application to all contracts (motor, home, professional).
Stronger protection against underinsurance or overinsurance. The goal is to prevent policyholders from being inadequately covered or paying for guarantees that have become unnecessary following life changes.
One-off advice becomes ongoing support. This measure transforms the client relationship into a process of regular checks on the suitability of coverage, in line with the Green Industry Act.
Source: ACPR
Ecosystem | The reform of complementary social protection shakes up mutual insurers
The reform of complementary social protection (PSC) for civil servants is reaching a major milestone with the near completion of the tendering phase for health and protection contracts for the French central government. This reshuffling is profoundly disrupting the mutual insurance sector, creating winners and losers in an increasingly competitive environment.
Key takeaways:
A massive redistribution of contracts reshaping the market. Intériale loses the health tender for the Ministry of the Interior (its historical ministry) but wins the health and protection contracts for the Ministry of Justice alongside AXA. Mgéfi fails to secure the health and protection contracts for the Ministry of the Economy and Finance.
MGEN, the big winner, faces an unprecedented industrial challenge. In particular, with the health coverage of the Ministry of National Education, MGEN must manage more than 500,000 already-affiliated civil servants for implementation starting May 1, 2026, requiring a complete overhaul of its information systems.
Mutual insurers pivot toward local public authorities. In response to these disruptions, historical players are seeking to retain retirees from their ministries and are turning to local government (FPT). A bill on PSC protection for local public authorities will be debated in the National Assembly on December 11, 2025.
Sources : L’Argus de l’Assurance
Technology | Three years after ChatGPT, generative AI moves from exploration to production
Three years after the launch of ChatGPT at the end of 2022, generative AI has become the top technological priority for the insurance industry. While the exploration phase enabled numerous use cases (customer relations, underwriting, claims management), the sector is now entering a phase of maturity and large-scale production, with major impacts on information systems.
Key takeaways:
Generative AI is transforming the three pillars of insurance: customer relationships with intelligent voicebots, underwriting through automated document reading (90% accuracy), and claims management via image analysis.
Players are moving from experimentation to industrialization. AXA SecureGPT now supports around one hundred applications, SPVie automates 70% of customer tickets, and Allianz applies the principle “AI proposes, humans decide.”The real challenge: integrating AI into existing information systems. The speed of disruption forces companies to choose between building robust technological foundations or layering AI solutions onto current systems.
Source : L’Argus de l’assurance
Regulation, ecosystem, tech: the key takeaways each month
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